Booking Cancellation & Amendments
A booking will be considered as confirmed once Dartmoor Walking Tours receives full payment, a completed booking form has been received and a booking confirmation response has been provided to the client(s).
The booking confirmation becomes the contract between Dartmoor Walking Guide and the client(s).
As the client you will have completed a booking registration form registering details of an individual to be contacted in case of emergency, declaring any medical conditions Dartmoor Walking Tours will need to be aware of (including allergies), your previous experience and a declaration that you have read agree to these terms and conditions.
Amendments to Dartmoor Walking Tours understands that circumstances can change at short notice and will do everything to accommodate reasonable requests to amend bookings.
If for any reason I am personally unable to guide the walk, I will endeavour to employ a guide of similar experience. There may be exceptional circumstances where Dartmoor Walking Tours may need to cancel a booking. If your booking is affected by such circumstances Dartmoor Walking Tours will contact you to discuss the prospect of moving your booking to a mutually agreeable alternative date.
Alternatively you may request to move your booking to an alternative walk/experience.
Ensuring your enjoyment in our activities is as important to Dartmoor Walking Tours as it is to you, your safety is our priority and of paramount importance. Dartmoor Walking Tours promises not to do anything wilful or malicious to negatively impact your enjoyment or jeopardise your safety.
Going into the moor can be hazardous. This implies an inherent and intractable risk of injury or, in the extreme, loss of life. Anyone needs to take responsibility for their own participation and acknowledge and accept these risks.
Insurance, Risk & Liability
The British Mountaineering Council (BMC) acts on behalf of walkers, climbers and mountaineers in the UK and offers the following participation statement that you agree to in booking a walk/experience:
“The BMC recognises that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
Dartmoor Walking Tours has full public and professional liability insurance. If you already have insurance cover, then please check that it covers you for the activity you are undertaking.
Bad Weather & Impact Factors
Dartmoor Walking Tours experiences will generally take place regardless of the weather unless Dartmoor Walking Tours considers that conditions could compromise the safety of the group or an individual.
Refunds will not be granted if a client decides to cancel as a result of weather conditions. If the event is cancelled at the discretion of the leader then the above Dartmoor Walking Tours cancellation policy will be applied.
Other factors such as, but not limited to, landslides, flooding, footpath and rights of way restrictions can also impact the ability to undertake a planned itinerary. As a result, changes may need to be made at Dartmoor Walking Tours' discretion.
Dartmoor Walking Tours reserves the right to make changes to the itinerary or to cancel the booking where appropriate or for safety reasons. Where an event is cancelled at the discretion of the leader in such circumstances then the above Dartmoor Walking Tours cancellation policy will be applied.
Children under the age of 18 must be accompanied by their parent or legal guardian who will take full responsibility for their supervision and safeguarding at all times.Children under the age of 13 will only be accepted by prior agreement on group walks.
Other than Assistance Dogs, Dartmoor Walking Tours does not normally accept dogs on group walks (unless all participants are from the same booking and in agreement). If your dog is well behaved and under control at all times and you wish to bring your dog on a private guided experience, then please mention this at the point of your booking enquiry so that we can discuss the possibility.
Health & Fitness Considerations
Dartmoor Walking Tours accepts bookings on the understanding that all participants are medically and physically fit enough to undertake the activity in question. If you are booking on behalf of someone else or taking responsibility for a group booking, the presumption will be that you have exercised all due diligence for enquiring and establishing the health and fitness of all individuals on the booking and accept responsibility on their behalf in doing so.
In making this booking and agreeing to these terms and conditions you are confirming and disclaiming that you and those you are booking on behalf of are medically and physically fit (to the best of your knowledge) to undertake the proposed activity.
Participants are responsible for bringing to the attention of Dartmoor Walking Tours any injuries, medical conditions, allergies, disabilities or anything else concerning their health and fitness at all times, including any changes that have occurred since the booking was made.
Photos & Filming
Dartmoor Walking Tours may take photos/film during the course of your walk/experience with a view to using the images/footage for advertising/promotional purposes.
Dartmoor Walking Tours will endeavour to seek your permission for their use at the time, but if for any reason you are opposed from the outset to images/film being taken or being used in a public forum (internet etc) at a later time, then please make this clear at the point of booking and your wishes will be respected.
Dartmoor Walking Tours is committed to making your experience with us as enjoyable and safe as possible. If for any reason you are not satisfied with something then please bring this to my attention as soon as possible and ideally at the time it occurs.
I will attempt to resolve your concern to the best of my ability and to the satisfaction of you and the group.